Knowledgebase

Welcome to Ash Host, where customer satisfaction is paramount.

If you encounter technical issues, please promptly report them to our support team to allow us the opportunity to resolve them for you.

Cancellation and Refund Eligibility:

• To request a refund, please use the "Contact Us" link at least 48 hours before your current web hosting service period ends.
• Refund requests within this timeframe will be considered.
• Refunds apply exclusively to web hosting services.

Refund Process:

• Upon receipt of your eligible refund request, we will investigate the reported issue.
• Refunds will be processed within 7 business days if the issue cannot be resolved satisfactorily.
• Refunds will be issued using the original payment method.

Exclusions:

• Refunds will be denied if the reason given is "I don't know how it works."
• Customers must request refunds directly through Ash Host support and may not initiate claims via services like PayPal without prior contact with our support team.

Additional Terms:

• If a customer opens a claim via PayPal or disputes a charge with their credit card provider, Ash Host reserves the right to immediately suspend and delete customer services without prior notice.

For further assistance or questions regarding your cancellation or refund, please contact us. You can reach us via telephone or by submitting a support ticket through your Ash Host billing portal.

Contact Information:

• Phone: +91 8754321981
• Email: [email protected]

Note: We recommend reviewing the terms of each deal before purchase for a comprehensive understanding of the services or products offered.