Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction with our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact the us via contact us link. Requests received later than 48hrs before the end of the current service period will be treated as cancellation of services for the next service period.
1. ASHHOST does not accept any refund requests that are not covered by our refund policy by placing an order.
2. We will deny a refund if the customer claims not to know how it works. He is responsible for installing and configuring all software and plugins on his server.
Products/Services Eligible for a Refund under Standard Refund Terms:
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Web Hosting
Products/Services NOT eligible For Refunds:
- Game Servers Hosting
- VPS Hosting
For additional support or questions regarding your cancellation, you can contact us by telephone or submit a support ticket through your Ash Host billing.
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