At Ash Host, our goal is to ensure customer satisfaction. If you are not entirely happy with our web hosting services, you may be eligible for a refund. Please review our refund policy below:
Cancellation and Refund Eligibility:
- To request a refund, please contact us via the "Contact Us" link within 48 hours before the end of your current web hosting service period.
- Refund requests received within this timeframe will be considered for processing.
- Refunds are only applicable to web hosting services.
Refund Process:
- Once we receive your eligible refund request, we will investigate the reasons provided.
- Refunds will be issued if the investigation validates genuine dissatisfaction with our web hosting services.
- The refund will be processed using the original payment method.
Exclusions:
- Refunds are not available for game server hosting and VPS hosting services.
- We do not accept refund requests that are not covered by our refund policy at the time of placing the order.
- Refunds will be denied if the customer claims a lack of knowledge about how the service works. Customers are responsible for software and plugin installation and configuration on their server.
If you require additional support or have any questions regarding your cancellation or refund, please do not hesitate to contact us. You can reach us via telephone or by submitting a support ticket through your Ash Host billing portal.
Note: Before making a purchase, we highly recommend reading the fine print of each deal. This will provide comprehensive details about the services or products you are considering to purchase.
Phone: +91 8754321981
Email: [email protected]
India